Privacy Policy

Introduction

Welcome to Grabbit! This Privacy Policy is intended for the users of Grabbit.

At Grabbit, we are committed to protecting your personal information. We want Grabbit to be a safe and enjoyable environment for everyone. In this Privacy Policy, we'll explain what we do with the information you give us and which we may collect from you as part of providing the Grabbit service.

Grabbit does not seek to collect any personally identifiable information directly from children under the age of 13. If you are under 13, please do not submit any personally identifiable information to Grabbit.

Purpose of this Privacy Policy

This Privacy Policy aims to give you information about the personal information relating to you (your personal data) which Grabbit collects about you, and what we do with it. This includes any data you provide during the signup process, use of the Grabbit app or website, or by signing up to our newsletter.

There may be specific occasions when we collect or use personal data about you and we may provide further information on what information we are gathering and why. This Privacy Policy is designed to supplement any other notices and won't override them.

Grabbit does not seek to collect any personally identifiable information directly from children under the age of 13. If you are under 13, please do not submit any personally identifiable information to Grabbit.

Grabbit as Controller

Grabbit is operated by DesignDrive, based in the Netherlands.

A Controller is the person or entity which decides the purposes for which any personal data will be used. As Grabbit operates the Grabbit app and the data collected and used to allow users access to the app, DesignDrive is the data controller and responsible for your personal data.

Contact Details

Full name of legal entity: DesignDrive

Email address: [email protected]

Postal address: Archipelweg 111b, 8921 TH Leeuwarden, Netherlands

If you have any questions about this Privacy Policy, or if you would like to exercise any of the rights to which you are legally entitled (see information below), please contact us using the details above.

You have the right to make a complaint at any time to the Dutch supervisory authority for data protection issues, the Autoriteit Persoonsgegevens (AP). We take data protection issues very seriously at Grabbit and are confident that the processes we have in place will keep your personal data safe. If, however, there are any issues, we would appreciate the opportunity to resolve your concerns before you contact the AP.

Changes to this Privacy Policy

The date of the latest version of this Privacy Policy is set out above. Our Privacy Policy may be updated from time to time. You can always return to this page to check for changes. Any material updates may also be communicated through the Grabbit app or by email if you are subscribed to our newsletter.

Third-Party Links

Our website or app may include links to third-party websites or services. Clicking on those links may allow third parties to collect or share data about you. When you leave our website or app, please review the Privacy Policy of every external service you visit, as we do not control these third-party websites.

The Data We Collect About You

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: such as your name when you contact support.
• Contact Data: such as your email address if you subscribe to newsletters or contact us.
• Technical Data: such as browser type, operating system, device information, IP address, and app version.
• Profile Data: including preferences, settings, and feedback responses.
• Usage Data: information about how you use the Grabbit app or website.
• Marketing and Communications Data: including your preferences for receiving marketing communications.

Please note that any payment processing is handled directly by third-party providers such as Apple App Store or Google Play. Grabbit does not collect or store your payment information.

We may also collect anonymous or aggregated data for analytics and product improvement purposes.

We do not collect data that is not necessary to provide the Grabbit service.

How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

Direct Interactions

You may provide data by:

• contacting us by email;
• subscribing to newsletters;
• entering promotions or surveys;
• submitting feedback.

Automated Technologies

As you use the Grabbit app or website, we may automatically collect Technical Data through:

• cookies;
• analytics tools;
• crash reports;
• event logs.

Third Parties

We may receive Technical Data from:

• analytics providers such as Google Analytics;
• app stores such as Apple App Store and Google Play;
• advertising or attribution partners where applicable.

How We Use Your Personal Data

We only use your personal data where legally permitted. Most commonly, we use your personal data:

• to provide and maintain the Grabbit service;
• to improve the app and user experience;
• to communicate with you;
• to comply with legal obligations;
• for legitimate business interests such as security, analytics, and fraud prevention.

We generally do not rely on consent except for marketing communications.

Purposes for Using Your Personal Data

Marketing and Opting Out

Where you have given consent, we may send newsletters or promotional emails. You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and maintain app functionality.

You can configure your browser settings to refuse cookies, though some parts of the Grabbit service may not function properly as a result.

Cookies themselves do not typically contain personal information, but they may be linked with information you voluntarily provide to us.

Change of Purpose

We will only use your personal data for the purposes for which it was collected unless we reasonably determine that another use is compatible with the original purpose.

If we need to process your data for a different purpose, we will notify you where legally required.

Disclosure of Your Personal Data

We may share your personal data with:

• IT and hosting providers;
• analytics providers;
• customer support tools;
• legal or professional advisors;
• authorities where required by law;
• potential business buyers or merger partners.

All third parties are required to respect the security of your personal data and process it according to applicable laws.

International Transfers

Some of our third-party service providers may process data outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, including:

• adequacy decisions by the European Commission;
• Standard Contractual Clauses (SCCs);
• other lawful transfer mechanisms.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, or misuse.

Data transmitted through the app may be encrypted using SSL/TLS technology.

However, no internet transmission or storage system can be guaranteed 100% secure.

If you have any questions about security, please contact us at [email protected].

Data Retention

We retain personal data only as long as necessary for:

• providing the service;
• complying with legal obligations;
• resolving disputes;
• enforcing agreements.

We may anonymize data for analytics or research purposes.

Your Legal Rights

Under applicable data protection laws, you may have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion of your data;
• object to processing;
• restrict processing;
• request data portability;
• withdraw consent at any time.

To exercise these rights, please contact us at [email protected].

Fees

You generally will not have to pay a fee to access your personal data or exercise your rights unless requests are excessive or unfounded.

Response Time

We aim to respond to all legitimate requests within one month. Complex requests may take longer, but we will keep you informed.

Contacting Us

If you have any privacy-related questions or concerns, please contact:

DesignDrive, Archipelweg 111b, 8921 TH Leeuwarden, Netherlands

Email: [email protected]